From the Wall Street Journal (8-7-08)
By Theo Francis
Since Jasmine Nguyen collapsed nine years ago, apparently from a
seizure, the 32-year-old has lived in a nursing home in Lodi, Calif.,
dependent on a ventilator to breathe and the facility's staff for her
daily needs.
But since early this year, the nursing home has been seeking to
evict Ms. Nguyen and a dozen other residents in similar situations,
potentially replacing them with shorter-term residents likely to bring
more revenue.
Across the country, nursing homes are forcing out frail and ill
residents. While federal law permits nursing-home evictions in some
circumstances, state officials and patient advocates say facilities
often go too far, seeking to evict those who are merely inconvenient or
too costly. Residents with dementia or demanding families are among the
most vulnerable, particularly if -- like Ms. Nguyen and the other Lodi
residents -- they depend on Medicaid to pay their bills, the officials
and advocates say.
Those on
Medicaid bring facilities as little as half what they can get from
residents who pay out of pocket, with private health insurance or
through Medicare, the federal-state health program for the elderly.
No one counts evictions nationwide. But formal complaints about
nursing-home discharge practices have doubled over a decade, to 8,500
nationally in 2006, making it the second-biggest category tracked by
the federal Administration on Aging, trailing only complaints about
unanswered calls for assistance.
Iowa officials say involuntary discharges have risen even as the
number of nursing-home beds has declined. In the District of Columbia,
officials contest roughly one in seven evictions as improper, and say
still more go unchallenged. Officials in more than a dozen other states
echo their stories.
"Across the board, involuntary discharge numbers have risen in
recent years," says Louise Ryan, Washington state's long-term-care
ombudsman, or official resident advocate. "It's a real problem."
And evictions may be even more widespread, since some eviction
attempts are resolved without formal complaints. Residents may not know
they can appeal or may be too ill to do so or fear retribution. "It's
really hard to know how many folks were simply told, 'We think you need
to find another place for your mother,' " says Robyn Grant,
long-term-care policy director with United Senior Action of Indiana, an
Indianapolis advocacy group.
The nursing-home industry argues that evictions are uncommon, and
justified when they occur. Mark Reagan, a California attorney for
nursing homes and a state trade association, says most evictions
involve dangerous or hard-to-care-for residents that the facilities
aren't equipped to handle, or residents who "just don't pay." The
American Health Care Association, a national nursing-home trade group,
says it isn't aware of broad problems with involuntary discharges, much
less ones focusing on Medicaid residents.
Federal law -- enforced by the states -- says residents can be
discharged involuntarily for just six reasons: if they are well enough
to go home; need care only available elsewhere; endanger the health of
others; endanger the safety of others; fail to pay their bills; or if a
facility closes its doors. Even so, nursing homes must give residents
at least 30 days' notice, explain their appeal rights, and put together
a plan to make sure the move doesn't harm them.
'Objectionably Untidy'
But they don't always follow the
rules. In a recent review of admission agreements at Missouri nursing
homes, nearly one in five granted itself the right to evict residents
without cause, the National Senior Citizens Law Center found. Almost
half the agreements authorized eviction for residents who become
"uncooperative and unmanageable," "unduly noisy," "objectionably
untidy" or for other reasons not permitted under federal law.
Nursing homes rarely roll evicted residents out to the curb.
Instead, they transfer them to another nursing home or send them to a
hospital or psychiatric facility for treatment and observation, and
then refuse to take them back, a practice hospital social-workers
sometimes call "nursing-home dumps."
Corbis"They basically don't want to
deal with them," says Cara Pacione, social-work director for 291-bed
Mount Sinai Hospital in Chicago, which sees two or three patients sent
by nursing homes each month who are refused readmittance.
Even an orderly eviction can carry grave risks for the old and ill.
Studies suggest "transfer trauma," or relocation-stress syndrome, can
spur depression and weight loss and increase the risk of falls.
"Transfer trauma kills elderly, frail people," says Esther Houser,
Oklahoma's long-term-care ombudsman for more than 25 years. After a
small nursing home in her state closed suddenly last fall, 10 of the 16
relocated residents were dead by early March, she says. "People get
lost, people don't know which side of the bed to get out of, or where
the bathroom is."
Louis VanderLinde, a retired college professor in Frankfort, Mich.,
lived just six weeks after the Maples, a county-owned nursing home
there, evicted him.
The facility knew he had Alzheimer's disease when it admitted him
three years before, but last summer gave his wife, Nancy, 30 days to
find him a new home. When she couldn't find one nearby, the Maples
drove him 160 miles to a nursing home in Lincoln, Mich.
He fell within a half-hour, and soon suffered two bouts with
pneumonia after inhaling food at meals; he died Oct. 12. "You could see
the panicky look in his eyes -- everything was strange," Mrs.
VanderLinde says. "It's a terrible thing to live through."
Marsha Latour, chairwoman of the board of the Maples, declined to
comment on specifics of the VanderLindes' experience, citing patient
confidentiality. She said Mr. VanderLinde's condition had reached a
point that, without a dedicated Alzheimer's unit, the Maples was "not
able to take care of him." The Maples ultimately released him to
another facility that also lacked a dedicated Alzheimer's unit.
Like many of those served with eviction notices, Mr. VanderLinde was
on Medicaid. Roughly two-thirds of those who remain in a nursing home
90 days or longer depend on Medicaid, having exhausted their own
savings or other benefits. But nursing-homes are increasingly
concentrating on patients coming off hospital stays and therefore
eligible for Medicare benefits or private insurance, says Michael
Wiederhorn, a health-care analyst for Oppenheimer & Co. "That's
what they're all doing right now, is building up these recovery-rehab
units."
The move makes good financial sense: Sun Healthcare Group
Inc., a publicly traded chain with more than 200 long-term care
facilities in 25 states, says it averages $411 a day from Medicare
patients -- but just $166 from those on Medicaid. A recent industry
estimate says Medicaid's rates, established separately by each state,
fell $4.4 billion short of what it cost nursing homes to care for
residents on the program's rolls last year alone.
Often, nursing homes cite one of the federally permitted reasons to
evict residents, but advocates for the elderly say it can be a stretch.
Closed -- For Renovations
For example, the nursing home
hoping to evict Jasmine Nguyen, Lodi Memorial Hospital, told her and a
dozen others in February that they would have to move by June 30
because the nonprofit organization was closing the facility -- for
renovations.
All 13 residents were "sub-acute" patients, most
of them dependent on ventilators or feeding tubes, or with other
conditions requiring significant extra care.
Lodi Memorial told the state it planned to replace them with
patients recently discharged from its hospital -- who typically require
shorter-term care covered at a higher daily rate by private insurance
or by Medicare. (Medicare pays for up to 100 days in a nursing home
following a hospital stay of at least three days.)
"They're not closing the facility," says Patricia McGinnis, executive director of California Advocates for Nursing Home Reform.
In April, after Lodi Memorial sought state approval, administrators
were told that they knew when admitting the sub-acute residents that
they would need extensive care, probably for many years, and it
couldn't simply stop. Moreover, the state said in a letter, "your
facility is not ceasing to operate as you are not surrendering your
license."
Lodi Memorial has asked the state to reconsider. Spokeswoman Carol
Farron says the facility described its plans as "ceasing to operate"
because none of the options under federal rules quite fit, so "we had
to pick the one that best met the circumstances." The move is unrelated
to reimbursement, she adds. She says the hospital is now considering
using the space for inpatient hospital beds, if the sub-acute residents
can be moved.
The nearest nursing home certified to care for patients like Ms.
Nguyen is about two hours away with traffic, says Jasmine's 23-year-old
sister, Mary. Their mother, Kim Nguyen, who runs the family nail salon
in nearby Stockton, visits Jasmine twice a day.
"I think it would kill her if she couldn't see my sister," Mary Nguyen says.
When residents fight an eviction, they often win, according to
lawyers for both nursing homes and residents. But winning is no
guarantee of staying in the nursing home. Daniel O'Connor never was
able to return to the nursing home that forced him out.
A onetime first-baseman and then coach for San Francisco Bay Area
minor-league baseball teams, Mr. O'Connor suffered from dementia and
congestive heart failure. He had a colostomy bag, and one of his legs
was amputated below the knee.
Gilroy Healthcare & Rehabilitation Center in Gilroy, Calif.,
sent Mr. O'Connor to the hospital in early 2006, but wouldn't take him
back when doctors said he was ready to return, despite federal "bed
hold" rules requiring nursing homes to give hospitalized residents
first dibs on available beds.
Mr. O'Connor appealed. At a March 2006 hearing, nursing-home
officials said he was argumentative, shouting and occasionally even
emptying his colostomy bag on the floor in frustration. "There's
probably a facility somewhere that can provide Mr. O'Connor with the
treatment and the care that he needs," the nursing-home's executive
director at the time told the hearing officer, according to a
transcript. "It's not this one."
Hospital officials said Mr. O'Connor had arrived at the hospital
with two untreated bedsores, as well as a urinary-tract infection --
conditions that "could contribute to his behavior in the facility if he
was having pain," a state official testified at the hearing.
Begging to Return
Mr. O'Connor acknowledged being
obstreperous at times, but begged to return, in part so he could attend
Alcoholics Anonymous meetings in town. "I believe that there's some
nurses there that can really help me out," he said.
In a ruling soon after, state hearing officer Kent Young told Gilroy
Healthcare to readmit Mr. O'Connor, chastising it for ignoring federal
and state bed-hold and eviction rules. State regulators fined Gilroy
Healthcare $1,000, plus $50 for each day it had kept him out.
Instead of readmitting him, Gilroy Healthcare sought to overturn the decision and fines.
Dava Ashley, vice-president of California operations for Covenant
Care in Aliso Viejo, Calif., which owns Gilroy Healthcare and more than
40 other nursing homes and assisted-living facilities in seven states,
declined to comment on Mr. O'Connor's experience. She said company
policy is to "admit patients into our facilities that we can properly
take care of. We do not refuse to take them back."
Meanwhile, Mr. O'Connor remained in the hospital. His condition
gradually worsened over the next 11 months. He fought off two
infections and lost his other leg to amputation.
Mr. O'Connor was still in the hospital when he died in March last
year. Gilroy Healthcare continues to appeal the ruling against it and
can take the dispute to court if its administrative appeal fails. State
officials say Gilroy Healthcare won't have to pay $14,300 in fines
levied against it until all appeals are exhausted.